Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202202301 | East Dunbartonshire Council | Primary School | Some upheld, recommendations | March 2024 |
| 202203262 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Upheld, recommendations | March 2024 |
| 202204217 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202206891 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202207985 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |
| 202301037 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202301324 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | March 2024 |
| 202100411 | Aberdeen City Council | Building warrants: certificates of completion / habitation | Upheld, no recommendations | February 2024 |
| 202101351 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202103125 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |