New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800979 | Golden Jubilee National Hospital | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2019 |
| 201801339 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201801523 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2019 |
| 201801992 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201802883 | Scottish Prison Service | assignment of supervision level | Not upheld, no recommendations | May 2019 |
| 201802959 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201803694 | Dumfries and Galloway NHS Board | nurses / nursing care | Upheld, recommendations | May 2019 |
| 201803700 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201803747 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201803770 | Midlothian Council | child services and family support | Not upheld, no recommendations | May 2019 |