New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800853 Clear Business Water policy / administration Upheld, recommendations April 2019
201804677 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2019
201805239 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Upheld, recommendations April 2019
201806118 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2019
201806707 University of the West of Scotland communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2019
201700144 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2019
201700711 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2019
201701267 Lothian NHS Board nurses / nursing care Not upheld, no recommendations March 2019
201702784 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2019
201703417 North Ayrshire Health and Social Care Partnership home helps / concessions / grants / charges for services Upheld, recommendations March 2019