New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707366 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |
| 201707406 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |
| 201707551 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201707656 | Glasgow City Council | building standards | Some upheld, recommendations | March 2019 |
| 201707707 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201707748 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201707785 | Falkirk Council | policy / administration | Not upheld, no recommendations | March 2019 |
| 201708245 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |
| 201708567 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201708994 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |