Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202107585 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202110548 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |
| 202110696 | Scottish Ambulance Service | Admission / discharge / transfer procedures | Upheld, recommendations | February 2024 |
| 202112163 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |
| 202201151 | Argyll and Bute Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | February 2024 |
| 202204688 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202206606 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |
| 202206618 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202208181 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | February 2024 |
| 202208523 | Lothian NHS Board - Acute Division | Admission / discharge / transfer procedures | Upheld, recommendations | February 2024 |