New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201707213 A Medical Practice in the Forth Valley NHS Board area policy / administration Some upheld, recommendations February 2019
201707761 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2019
201707788 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2019
201708256 Lothian NHS Board - Royal Edinburgh and Associated Services Division clinical treatment / diagnosis Upheld, recommendations February 2019
201708266 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2019
201708292 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations February 2019
201708293 Office of the Scottish Charity Regulator communication / staff attitude / confidentiality Not upheld, no recommendations February 2019
201708571 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations February 2019
201709160 University of Edinburgh complaints handling Not upheld, no recommendations February 2019
201800091 Edinburgh Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations February 2019