New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800170 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800216 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201800220 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | February 2019 |
| 201800301 | Scottish Prison Service | personal property | Upheld, recommendations | February 2019 |
| 201800349 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800619 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201800660 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201800699 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | February 2019 |
| 201800738 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800745 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |