New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201800504 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201800508 | Highland NHS Board | nurses / nursing care | Upheld, recommendations | January 2019 |
| 201800529 | Midlothian Council | other | Not upheld, no recommendations | January 2019 |
| 201800744 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201800782 | Scottish Borders Council | sheltered housing issues / residential homes | Some upheld, recommendations | January 2019 |
| 201800823 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201800888 | University of the West of Scotland | academic appeal / exam results / degree classification | Upheld, recommendations | January 2019 |
| 201801143 | Scottish Prison Service | visits | Not upheld, no recommendations | January 2019 |
| 201801223 | Fife Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | January 2019 |