New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802900 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201803366 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201803425 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201803549 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201803689 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201803695 | NHS 24 | clinical treatment / diagnosis | Upheld, no recommendations | January 2019 |
| 201804414 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201806474 | A Dental Practice in the Greater Glasgow & Clyde NHS Board area | complaints handling | Upheld, recommendations | January 2019 |
| 201601495 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | December 2018 |
| 201605328 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |