New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706529 Aberdeen City Health and Social Care Partnership policy / administration Upheld, recommendations December 2018
201706717 Angus Council wayleaves / rights of access / feu duties / servitudes Not upheld, recommendations December 2018
201706996 Crown Office and Procurator Fiscal Service communication / staff attitude / confidentiality Upheld, recommendations December 2018
201707165 Aberdeen City Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2018
201707592 Scottish Prison Service removal from association / segregation Upheld, recommendations December 2018
201707615 Home Scotland repairs and maintenance Not upheld, no recommendations December 2018
201707695 Scottish Prison Service communication Upheld, recommendations December 2018
201707816 Grampian NHS Board policy / administration Some upheld, recommendations December 2018
201707834 East Ayrshire Council repairs and maintenance Some upheld, no recommendations December 2018
201707870 Glasgow Caledonian University academic appeal / exam results / degree classification Not upheld, no recommendations December 2018