New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708282 | East Lothian Health and Social Care Partnership | calls for general assistance | Some upheld, recommendations | December 2018 |
| 201708427 | Highland NHS Board | policy / administration | Not upheld, no recommendations | December 2018 |
| 201708511 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201708580 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201708720 | Lothian NHS Board - Acute Division | hygiene / cleanliness / infection control | Upheld, recommendations | December 2018 |
| 201709246 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2018 |
| 201800001 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | December 2018 |
| 201800226 | Dumfries and Galloway Health and Social Care Partnership | care in the community | Not upheld, recommendations | December 2018 |
| 201800251 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Resolved, no recommendations | December 2018 |
| 201800341 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, no recommendations | December 2018 |