New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800422 | River Clyde Homes | repairs and maintenance | Upheld, recommendations | December 2018 |
| 201800650 | North Lanarkshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Not upheld, no recommendations | December 2018 |
| 201800693 | Scottish Prison Service | admission / searching / removal of visitors | Some upheld, no recommendations | December 2018 |
| 201800972 | Dumfries and Galloway NHS Board | nurses / nursing care | Upheld, recommendations | December 2018 |
| 201800997 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201801358 | South Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |
| 201801606 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201801666 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | December 2018 |
| 201801850 | Scottish Prison Service | personal property | Upheld, recommendations | December 2018 |
| 201801854 | University of the West of Scotland | policy / administration | Not upheld, no recommendations | December 2018 |