New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803545 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201803565 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201702179 | North Lanarkshire Council | control of pollution | Not upheld, recommendations | November 2018 |
| 201703562 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Upheld, recommendations | November 2018 |
| 201703672 | Western Isles NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2018 |
| 201703836 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2018 |
| 201704104 | Dumfries and Galloway NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | November 2018 |
| 201704119 | Fife NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2018 |
| 201704215 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | November 2018 |
| 201704657 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | November 2018 |