New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201704678 | Scottish Prison Service | food | Upheld, recommendations | November 2018 |
| 201705076 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2018 |
| 201705257 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2018 |
| 201705314 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2018 |
| 201705807 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2018 |
| 201705818 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201705851 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | November 2018 |
| 201705948 | University of Strathclyde | teaching and supervision | Not upheld, recommendations | November 2018 |
| 201706197 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201706198 | Aberdeen City Council | primary school | Upheld, no recommendations | November 2018 |