Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202210701 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | February 2025 |
| 202302720 | Forth Valley NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | February 2025 |
| 202302813 | Grampian NHS Board | Complaints handling | Upheld, recommendations | February 2025 |
| 202304652 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, no recommendations | February 2025 |
| 202305621 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | February 2025 |
| 202203015 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | January 2025 |
| 202209356 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | January 2025 |
| 202301105 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, recommendations | January 2025 |
| 202302088 | A GP Practice in the Highland NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | January 2025 |
| 202302723 | A GP Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | January 2025 |