New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706306 Dumfries and Galloway Council primary school Not upheld, no recommendations November 2018
201706740 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201706768 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Some upheld, recommendations November 2018
201706974 Fife Council child services and family support Upheld, recommendations November 2018
201707254 Aberdeenshire Council primary school Upheld, recommendations November 2018
201707319 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2018
201707404 North Lanarkshire Council primary school Upheld, recommendations November 2018
201707548 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2018
201707587 Scottish Government D-G Learning & Justice complaints handling Upheld, recommendations November 2018
201707853 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018