New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201707902 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations November 2018
201708352 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201708602 East Lothian Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations November 2018
201708632 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201708706 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201709135 South Lanarkshire Health and Social Care Partnership child services and family support Some upheld, recommendations November 2018
201800172 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201800266 Angus Council primary school Not upheld, no recommendations November 2018
201800339 The City of Edinburgh Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2018
201800372 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2018