New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604294 A Medical Practice in an NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations September 2018
201605709 NHS National Services Scotland policy / administration Some upheld, recommendations September 2018
201607509 A Medical Practice in the Highland NHS Board area policy / administration Not duly made or withdrawn, no recommendations September 2018
201700707 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201700731 Loch Lomond and The Trossachs National Park Authority policy / administration Not upheld, no recommendations September 2018
201700875 Shetland Islands Council school transport Upheld, recommendations September 2018
201700906 Glasgow City Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations September 2018
201701009 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2018
201701066 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201701240 University of the West of Scotland policy / administration Not upheld, no recommendations September 2018