Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201701240

  • Case ref:
    201701240
  • Date:
    September 2018
  • Body:
    University of the West of Scotland
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy / administration

Summary

Ms C was a PhD student at the university. She complained that the university unreasonably withdrew her PhD registration, and that they failed to follow the appeals process appropriately.

We found that the university had the authority to terminate a student’s PhD registration and that, ultimately, it was the academic judgement of university staff to do so in Ms C’s case, despite her disagreement with that judgement. By law, the SPSO must not investigate the exercise of academic judgement and, therefore, we could not reach a finding on this part of Ms C’s complaint.

In relation to the appeals process, we found that the university had no appeal regulations to cover Ms C’s specific situation, which was the withdrawal of her registration. However, they had regulations dealing with appeals on examiners’ decisions in relation to research degrees. Given that the context stated in the regulations was decisions on student assessment, progression and awards, they interpreted these regulations to cover Ms C’s situation. We noted that Ms C disagreed with the university’s interpretation of their regulations. We found that their interpretation was reasonable in the circumstances. Given this, and the evidence of the university’s formal communication with Ms C, we considered that the university followed the appeals process appropriately. We did not uphold Ms C’s complaints.

Updated: December 2, 2018