New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700286 | The Robert Gordon University | academic appeal / exam results / degree classification | Some upheld, no recommendations | May 2018 |
| 201700353 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201700411 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |
| 201700486 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201700584 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201700690 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201700904 | Scottish Borders Council | traffic regulation and management | Some upheld, recommendations | May 2018 |
| 201700995 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201701126 | Ayrshire College | policy / administration | Not upheld, no recommendations | May 2018 |
| 201701238 | Midlothian Council | primary school | Not upheld, no recommendations | May 2018 |