Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005474 | West Dunbartonshire Council | Adoption / Fostering | Not upheld, no recommendations | October 2023 |
| 202100730 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202101442 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202102814 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |
| 202104751 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202107139 | Fife Council | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2023 |
| 202108741 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202110675 | Aberdeen City Council | Child services and family support | Not upheld, no recommendations | October 2023 |
| 202110695 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2023 |
| 202200504 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |