Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202109366 West Dunbartonshire Council Secondary School Upheld, recommendations September 2023
202111356 North Lanarkshire Council Assessments / self-directed support Not upheld, no recommendations September 2023
202111903 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations September 2023
202201952 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations September 2023
202203748 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations September 2023
202204863 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations September 2023
202207345 The City of Edinburgh Council Repairs and maintenance Upheld, recommendations September 2023
202000192 A Medical Practice in the Tayside NHS Board area Clinical treatment / diagnosis Upheld, recommendations August 2023
202005724 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations August 2023
202008532 Grampian NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2023