Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202107648 | South Lanarkshire Health and Social Care Partnership | Assessments / self-directed support | Upheld, recommendations | July 2023 |
| 202108771 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108773 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108962 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108990 | Aberdeenshire Council | Child services and family support | Upheld, recommendations | July 2023 |
| 202109163 | Aberdeenshire Council | Secondary School | Some upheld, no recommendations | July 2023 |
| 202110238 | South Lanarkshire Council | Repairs and maintenance | Some upheld, recommendations | July 2023 |
| 202110464 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |
| 202111128 | The City of Edinburgh Council | Council Tax | Upheld, recommendations | July 2023 |
| 202111811 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |