Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202303181 | Forth Valley NHS Board | Appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2025 |
| 202303373 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2025 |
| 202303446 | A GP Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | January 2025 |
| 202303944 | A Dentist in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | January 2025 |
| 202305141 | A GP Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | January 2025 |
| 202208569 | Aberdeen City Council | Neighbour disputes and anti-social behaviour | Some upheld, recommendations | December 2024 |
| 202210447 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2024 |
| 202301188 | Lothian NHS Board - Acute Division | Record keeping | Some upheld, recommendations | December 2024 |
| 202301408 | A Medical Practice in the NHS Forth Valley Board area | Clinical treatment / diagnosis | Some upheld, recommendations | December 2024 |
| 202301856 | Tayside NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | December 2024 |