Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202106168 | Glasgow City Health and Social Care Partnership | Assessments / self-directed support | Not upheld, no recommendations | June 2023 |
| 202106298 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, no recommendations | June 2023 |
| 202106489 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |
| 202107634 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |
| 202107992 | South Lanarkshire Council | Child protection | Some upheld, recommendations | June 2023 |
| 202110475 | Lanarkshire NHS Board | Nurses / nursing care | Upheld, recommendations | June 2023 |
| 202111012 | Midlothian Council | Child services and family support | Upheld, recommendations | June 2023 |
| 202111931 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |
| 202201211 | University of Edinburgh | Complaints handling | Upheld, recommendations | June 2023 |
| 202203947 | Renfrewshire Council | Kinship care | Resolved, no recommendations | June 2023 |