Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201909851 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202002441 | Scottish Borders Council | Policy / administration | Not upheld, no recommendations | May 2023 |
| 202003174 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202006731 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202006744 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202008878 | Lothian NHS Board - Acute Division | Nurses / nursing care | Some upheld, recommendations | May 2023 |
| 202008887 | Aberdeenshire Council | Complaints handling | Not upheld, no recommendations | May 2023 |
| 202100607 | A Medical Practice in the Western Isles NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |
| 202101028 | West Lothian Council | Handling of application (complaints by applicants) | Some upheld, recommendations | May 2023 |
| 202101272 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |