Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202103830 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations April 2023
202107843 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations April 2023
202110925 A Medical Practice in the Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, no recommendations April 2023
202111275 Highland NHS Board Communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2023
202202672 A Medical Practice in the Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations April 2023
201810361 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations March 2023
201900901 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2023
201900986 Falkirk Council Child services and family support Upheld, recommendations March 2023
201911193 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2023
202007741 North Ayrshire Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2023