Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202101009 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2023
202101331 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2023
202101632 Business Stream Incorrect billing Resolved, no recommendations March 2023
202101722 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations March 2023
202102608 A Medical Practice in the Fife NHS Board area Clinical treatment / diagnosis Upheld, recommendations March 2023
202105110 Grampian NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2023
202106072 A Medical Practice in the Grampian NHS Board area Clinical treatment / diagnosis Upheld, recommendations March 2023
202106164 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Resolved, no recommendations March 2023
202106540 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2023
202106553 Fife Health and Social Care Partnership Adult support and protection / adults with incapacity Not upheld, no recommendations March 2023