Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202007523 | Aberdeenshire Council | Handling of application (complaints by opponents) | Upheld, recommendations | December 2022 |
| 202008527 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2022 |
| 202008806 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | December 2022 |
| 202009234 | Fife NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | December 2022 |
| 202100803 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2022 |
| 202100828 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2022 |
| 202100914 | A Dental Practice in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | December 2022 |
| 202101005 | Stirling Council | Child protection | Some upheld, recommendations | December 2022 |
| 202102737 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Upheld, no recommendations | December 2022 |
| 202103490 | Fife Health and Social Care Partnership | Assessments / self-directed support | Some upheld, recommendations | December 2022 |