Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202004290 | Aberdeen City Council | Child services and family support | Some upheld, recommendations | September 2022 |
| 202004351 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2022 |
| 202006807 | Scottish Prison Service | Policy / administration | Some upheld, no recommendations | September 2022 |
| 202007160 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2022 |
| 202009078 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2022 |
| 202101651 | Highland NHS Board | Adult Social Work Services (Highland NHS Only) | Some upheld, recommendations | September 2022 |
| 201905893 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | August 2022 |
| 202004331 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2022 |
| 202005176 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | August 2022 |
| 202005405 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2022 |