Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202005563 Grampian NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2022
202006236 Scottish Ambulance Service Clinical treatment / Diagnosis Not upheld, no recommendations August 2022
202006396 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2022
202006668 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2022
202101210 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations August 2022
202101301 Aberdeen City Health and Social Care Partnership Admission / discharge / transfer procedures Upheld, recommendations August 2022
202101690 A Medical Practice in the Fife NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations August 2022
202102246 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2022
202105870 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2022
201901611 Glasgow City Health and Social Care Partnership Clinical treatment / Diagnosis Not upheld, no recommendations July 2022