Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201903992 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2022 |
| 201907379 | Lothian NHS Board - Acute Division | Appointments / Admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2022 |
| 201907694 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 201907885 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 201909224 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 201911256 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 201911282 | East Dunbartonshire Council | Noise pollution | Upheld, recommendations | May 2022 |
| 202000231 | Comhairle nan Eilean Siar | Primary School | Upheld, recommendations | May 2022 |
| 202000350 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 202000373 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |