Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202001643 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Some upheld, no recommendations | May 2022 |
| 202002047 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202002493 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 202002619 | A Dentist in the Forth Valley NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | May 2022 |
| 202002913 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | May 2022 |
| 202003119 | Fife Council | Child services and family support | Some upheld, recommendations | May 2022 |
| 202003273 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2022 |
| 202003431 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2022 |
| 202003838 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202004356 | Dumfries and Galloway Council | Adult support and protection / adults with incapacity | Not duly made or withdrawn, no recommendations | May 2022 |