Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005296 | Lothian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202005368 | Argyll and Bute Council | Kinship care | Upheld, recommendations | May 2022 |
| 202005412 | Scottish Government | Policy / administration | Some upheld, recommendations | May 2022 |
| 202007781 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | May 2022 |
| 202008128 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, no recommendations | May 2022 |
| 202009009 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202101043 | Argyll and Bute Council | Building Standards | Some upheld, recommendations | May 2022 |
| 202102546 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 202104315 | The City of Edinburgh Council | Secondary School | Not upheld, no recommendations | May 2022 |
| 201809079 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2022 |