New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304881 | Western Isles NHS Board | complaints handling | Not upheld, no recommendations | June 2014 |
| 201304980 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | June 2014 |
| 201305083 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2014 |
| 201305136 | Scottish Water | disputed cost to repair sewer / drain | June 2014 | |
| 201305146 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | June 2014 |
| 201305323 | Highland NHS Board | loss of deceased person's property | Upheld, recommendations | June 2014 |
| 201305352 | Scottish Prison Service | removal from association/segregation | Not upheld, no recommendations | June 2014 |
| 201305369 | Thenue Housing | neighbour disputes and anti-social behaviour | Not upheld, action taken by body to remedy, no recommendations | June 2014 |
| 201305540 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | June 2014 |
| 201305714 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, action taken by body to remedy, recommendations | June 2014 |