Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202002197 Lanarkshire NHS Board Clinical treatment / Diagnosis Upheld, recommendations March 2022
202002559 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2022
202005027 Lanarkshire NHS Board Nurses / nursing care Some upheld, recommendations March 2022
202007186 Borders NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2022
202007201 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2022
202008168 Edinburgh Health and Social Care Partnership Nurses / Nursing Care Not upheld, no recommendations March 2022
202105309 Glasgow City Council Primary School Some upheld, recommendations March 2022
201811013 Castle Water Ltd Incorrect billing Some upheld, recommendations February 2022
201900160 Dundee Health and Social Care Partnership Communication / staff attitude Some upheld, recommendations February 2022
201905460 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations February 2022