New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205210 | South Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | February 2014 |
| 201205278 | Business Stream | policy/administration | Some upheld, recommendations | February 2014 |
| 201205286 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201205324 | Business Stream | leakage | Not upheld, no recommendations | February 2014 |
| 201205327 | Dumfries and Galloway NHS Board | complaints handling | Some upheld, recommendations | February 2014 |
| 201205328 | A Housing Association | neighbour disputes and anti-social behaviour | Some upheld, recommendations | February 2014 |
| 201300085 | A College | admissions | Upheld, recommendations | February 2014 |
| 201300224 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201300298 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201300402 | Loreburn Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | February 2014 |