New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302543 | West Lothian Council | noise pollution | Not upheld, recommendations | February 2014 |
| 201302585 | Business Stream | charging method / calculation | Complaint withdrawn | February 2014 |
| 201302595 | South Lanarkshire Council | handling of application (complaints by opponents) | Upheld, no recommendations | February 2014 |
| 201302619 | Scottish Prison Service | exercise and time in the open air | Some upheld, recommendations | February 2014 |
| 201302670 | Fife Council | handling of application (complaints by applicants) | Not upheld, no recommendations | February 2014 |
| 201302704 | Scottish Prison Service | complaints handling | Upheld, no recommendations | February 2014 |
| 201302783 | East Dunbartonshire Council | complaints handling | Upheld, recommendations | February 2014 |
| 201302838 | The City of Edinburgh Council | council tax | Some upheld, no recommendations | February 2014 |
| 201302885 | A Council | primary school | Some upheld, recommendations | February 2014 |
| 201302903 | Scottish Children's Reporter Administration | communication staff attitude and confidentiality | Upheld, recommendations | February 2014 |