New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302967 | Scottish Prison Service | policy/administration | Upheld, recommendations | February 2014 |
| 201302973 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2014 |
| 201303040 | Western Isles NHS Board | other | Not upheld, no recommendations | February 2014 |
| 201303073 | Lothian NHS Board | continuing care | Upheld, recommendations | February 2014 |
| 201303095 | Comhairle nan Eilean Siar | wayleaves, rights of access, feu duties, servitudes | Not upheld, recommendations | February 2014 |
| 201303137 | Scottish Prison Service | policy/administration | Not upheld, action taken by body to remedy, no recommendations | February 2014 |
| 201303148 | Glasgow City Council | council tax | Not upheld, no recommendations | February 2014 |
| 201303184 | Scottish Prison Service | testing for controlled drugs and alcohol | Upheld, recommendations | February 2014 |
| 201303233 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Complaint withdrawn | February 2014 |
| 201303379 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |