New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303479 | Scottish Prison Service | complaints handling | Upheld, recommendations | February 2014 |
| 201100410 | River Clyde Homes | complaints handling | Upheld, recommendations | January 2014 |
| 201105006 | Inverclyde Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | January 2014 |
| 201200200 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2014 |
| 201202215 | Scottish Prison Service | other | Not upheld, no recommendations | January 2014 |
| 201202537 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201202740 | The Highland Council | handling of application (complaints by opponents) | Some upheld, recommendations | January 2014 |
| 201203213 | Orkney Islands Council | other | Not upheld, no recommendations | January 2014 |
| 201203387 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201203568 | Tayside NHS Board | admission, discharge & transfer procedures | Upheld, recommendations | January 2014 |