New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201203628 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
201203646 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
201203651 | Business Stream | meter reading | Upheld, recommendations | January 2014 |
201203684 | The Highland Council | handling of application (complaints by opponents) | Some upheld, no recommendations | January 2014 |
201203744 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
201203796 | Prospect Community Housing | repairs and maintenance | Not upheld, recommendations | January 2014 |
201204022 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
201204024 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
201204108 | The City of Edinburgh Council | local housing allowance and council tax benefit | Some upheld, recommendations | January 2014 |
201204519 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | January 2014 |