New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300585 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | January 2014 |
| 201300607 | Castle Rock Edinvar Housing Association | repairs and maintenance | Some upheld, recommendations | January 2014 |
| 201300631 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | January 2014 |
| 201300769 | The City of Edinburgh Council | factual error in decision-making | Not upheld, no recommendations | January 2014 |
| 201300796 | Care Inspectorate | complaints handling | Not upheld, no recommendations | January 2014 |
| 201300842 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201300857 | A Council | secondary school | Upheld, recommendations | January 2014 |
| 201300939 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | January 2014 |
| 201301098 | East Dunbartonshire Council | primary school | Not upheld, no recommendations | January 2014 |
| 201301126 | West Lothian Council | special educational needs - assessment & provision | Some upheld, recommendations | January 2014 |