| 201300546 |
Scottish Prison Service |
complaints handling |
Not upheld, no recommendations |
December 2013 |
| 201300588 |
Scottish Prison Service |
accuracy of prisoner record |
Upheld, recommendations |
December 2013 |
| 201300623 |
Scottish Qualifications Authority |
communication staff attitude and confidentiality |
Upheld, recommendations |
December 2013 |
| 201300718 |
Fife College |
other |
Some upheld, recommendations |
December 2013 |
| 201300729 |
Scottish Prison Service |
complaints handling |
Upheld, recommendations |
December 2013 |
| 201300737 |
Renfrewshire Council |
policy/administration |
Upheld, no recommendations |
December 2013 |
| 201300928 |
Business Stream |
incorrect billing |
Resolved, no recommendations |
December 2013 |
| 201301030 |
A Council |
primary school |
Not upheld, recommendations |
December 2013 |
| 201301228 |
Scottish Prison Service |
supplies of books, newspapers, etc |
Not upheld, no recommendations |
December 2013 |
| 201301246 |
Highland NHS Board |
appointments/admissions (delay, cancellation, waiting lists) |
Not upheld, no recommendations |
December 2013 |