New Customer Service Standards

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Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301677 Scottish Prison Service disciplinary charges - orderly room proceedings Upheld, recommendations December 2013
201301723 Falkirk Council local housing allowance and council tax benefit Not upheld, no recommendations December 2013
201301739 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201301768 Grampian Housing Association Ltd repairs and maintenance Not upheld, no recommendations December 2013
201301789 South Lanarkshire Council policy/administration Not upheld, no recommendations December 2013
201301938 Scottish Prison Service refusal of privileges Not upheld, no recommendations December 2013
201302375 Fife Council repairs and maintenance Not upheld, no recommendations December 2013
201302412 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201000633 Lothian NHS Board - Royal Edinburgh and Associated Services Division clinical treatment / diagnosis Some upheld, no recommendations November 2013
201100497 Dumfries and Galloway Council policy/administration Some upheld, recommendations November 2013