New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102334 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2013
201103811 South Lanarkshire Council homeless person issues Upheld, no recommendations November 2013
201200273 Lothian NHS Board admission, discharge & transfer procedures Upheld, recommendations November 2013
201200945 Aberdeen City Council repairs and maintenance Some upheld, recommendations November 2013
201201202 Borders NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2013
201202393 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2013
201202598 Aberdeenshire Council zoning of local authorities, planning blight, flood prevention Not upheld, no recommendations November 2013
201202850 Business Stream leakage Not upheld, no recommendations November 2013
201203102 Dumfries and Galloway Council complaints handling Upheld, recommendations November 2013
201203110 North Lanarkshire Council repairs and maintenance Upheld, recommendations November 2013