New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203180 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2013
201203255 An NHS Board policy/administration Some upheld, recommendations November 2013
201203289 Ayrshire and Arran NHS Board admission, discharge & transfer procedures Some upheld, recommendations November 2013
201203300 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations November 2013
201203832 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations November 2013
201203858 Lanarkshire NHS Board nurses / nursing care Some upheld, recommendations November 2013
201203939 Greater Glasgow and Clyde NHS Board admission, discharge & transfer procedures Some upheld, recommendations November 2013
201204094 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2013
201204111 Fife NHS Board complaints handling Upheld, no recommendations November 2013
201204143 Tayside NHS Board clinical treatment / diagnosis November 2013