New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202587 | Fife Council | rights of way and public footpaths | Some upheld, recommendations | October 2013 |
| 201202870 | Business Stream | charging method / calculation | Upheld, recommendations | October 2013 |
| 201203211 | Aberdeenshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Some upheld, recommendations | October 2013 |
| 201203256 | Business Stream | incorrect billing | Upheld, recommendations | October 2013 |
| 201203466 | Business Stream | policy / administration | Resolved, no recommendations | October 2013 |
| 201203497 | Fife Council | handling of application (complaints by applicants) | Not upheld, no recommendations | October 2013 |
| 201203868 | A Council | neighbour disputes and antisocial behaviour | Some upheld, recommendations | October 2013 |
| 201204220 | Scottish Prison Service | hygiene | Not upheld, no recommendations | October 2013 |
| 201204443 | Aberdeenshire Council | handling of application (complaints by applicants) | Upheld, recommendations | October 2013 |
| 201204607 | Business Stream | charging method / calculation | Not upheld, no recommendations | October 2013 |