New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202120 | Argyll Community Housing Association | repairs and maintenance | Some upheld, recommendations | October 2013 |
| 201202307 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2013 |
| 201203352 | University of Edinburgh | teaching and supervision | Not upheld, no recommendations | October 2013 |
| 201203486 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | October 2013 |
| 201203494 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2013 |
| 201203541 | A Housing Association | improvements and renovation | Some upheld, recommendations | October 2013 |
| 201203668 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2013 |
| 201203949 | A Medical Practice in the Highland NHS Board area | record keeping | Some upheld, recommendations | October 2013 |
| 201204025 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2013 |
| 201204323 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2013 |