New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202464 | Scottish Borders Council | policy/administration | Some upheld, no recommendations | September 2013 |
| 201202561 | Care Inspectorate | regulation of care | Some upheld, recommendations | September 2013 |
| 201202656 | Fife Council | repairs and maintenance | Upheld, recommendations | September 2013 |
| 201202717 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2013 |
| 201202737 | An Optician in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201202822 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201202845 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2013 |
| 201202858 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2013 |
| 201202881 | Business Stream | meter reading | Upheld, recommendations | September 2013 |
| 201203006 | Orkney NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |