New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203023 | Scottish Court Service | policy/administration | Some upheld, no recommendations | September 2013 |
| 201203029 | East Renfrewshire Council | bus stops, shelters, signs, road furniture | Not upheld, no recommendations | September 2013 |
| 201203122 | The City of Edinburgh Council | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201203181 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2013 |
| 201203332 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203366 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201203417 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203532 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203545 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2013 |
| 201203561 | South Lanarkshire Council | handling of application (complaints by opponents) | Not upheld, recommendations | September 2013 |